For domestic orders, we offer FREE USPS shipping on all orders over $75 and $4.95 flat rate USPS shipping on all others.
We make every effort to ship orders in a timely matter, usually within 3-5 days. You will get a confirmation email when your order is shipped. If you don’t receive this email, please let us know at email@example.com.
To our international customers: we use USPS to ship internationally. Unfortunately, international tracking is not available. Also, please be aware that you might be responsible for paying duties or customs on your purchase. Shipping laws prevent us from marking any item as a “gift”.
Returns and Cancellations
We want you to be thrilled with your Backyard Fiberworks purchase. But if you are unsatisfied for any reason, please email us at firstname.lastname@example.org and let us know. If you receive the wrong item or a damaged item, please let us know ASAP and we will gladly fix the mistake and pay all associated shipping costs.
We will accept a return for a full refund within 30 days of original purchase. Yarn must be unwound and in original skein condition. Unfortunately, we cannot refund your shipping costs or cover the cost of shipping a return to us. We cannot accept returns on any books, patterns, or sale items. These are final sale and may not be returned. For any returned merchandise, please be sure to include your order number and email so that we may credit your method of payment.
If you need to cancel an order before it has been shipped, please contact us at orders@backyardfiberworks and we will process your request.
For any questions about orders, including shipping and returns, please email email@example.com. If you have already placed an order and know your order number, it would be great if you could include it.