For domestic orders, we offer FREE USPS priority shipping on all orders over $100 and $5 flat rate USPS priority shipping on all others. USPS priority shipping offers tracking and timely delivery.
We make every effort to ship orders in a timely matter. Every order will go out within 2 business days of placing the order, not including weekends and holidays. You will get a confirmation email when your order is shipped. If you don’t receive this email, please let us know at firstname.lastname@example.org.
To our international customers: we use USPS to ship internationally either USPS First Class International and USPS Priority International. The main difference between the two is delivery time – Priority Mail generally takes 6-10 days to arrive while First Class International Packages can take up to three weeks. Both methods offer Delivery Confirmation. Unfortunately, international tracking is not available. We will only charge you the actual cost of shipping and to protect against unexpectedly high shipping fees, we will first email you a shipping quote for both methods of shipping. After you tell us which method you want to use, we will ship your package.
Also, please be aware that you might be responsible for paying duties or customs on your purchase. Shipping laws prevent us from marking any item as a “gift”.
We want you to be thrilled with your Backyard Fiberworks purchase. But if you are unsatisfied for any reason, please email us at email@example.com and let us know. If you receive the wrong item or a damaged item, please let us know ASAP and we will gladly fix the mistake and pay all associated shipping costs.
We will accept a return for a full refund within 30 days of original purchase. Yarn must be unwound and in original skein condition. Unfortunately, we cannot refund your shipping costs or cover the cost of shipping a return to us. We cannot accept returns on any books, patterns, or sale items. These are final sale and may not be returned. For any returned merchandise, please be sure to include your order number and email so that we may credit your method of payment.
For any questions about orders, including shipping and returns, please email firstname.lastname@example.org. If you have already placed an order and know your order number, it would be great if you could include it.